blogs

A call center is quite different from a usual office due to the daily number of calls employees deal with which makes the environment usually loud. The performance of a call center worker generally relies on being able to have clear, noise-free interactions so that productivity can get accelerated. To handle the background noise, the agents may choose noise-canceling headsets that assist them in hearing and being heard in a crystal clear manner.

If you are in search of noise-canceling call center headsets in India, you need to be aware of the following points:

Can the customers hear the agents? Headphones with noise canceling mic

To assure that the clients can hear you crystal clear regardless of the noise, you should choose a headset equipped with noise-canceling microphones. These will filter out the background sounds so that only your voice is conveyed. Most of our headsets provide this facility. Moreover, the corded headsets are equipped with a mic with an air shock guard that wards off undesirable breathing sounds.

Can agent hear the clients precisely?

It is very essential for call center agents to concentrate on the interactions with the clients. Our headphones are exclusively manufactured to offer clear, distinct audio and have an active noise cancellation, which firmly defends background sounds. This assists in obstructing all disturbances and will allow proper concentration on the call.

The headset should be compatible with different equipment

There are various kinds of connections to contemplate so that you can ensure the headsets are compatible with your equipment. Headsets with USB or stereo connector to allows connectivity to laptops, desktops, smartphones, tablets, mobiles, etc.

You can also choose wireless or wired headsets again depending on your requirement.

If you are considering buying noise-canceling headsets for call center in India, ensure that you get AMC services, the products are in guarantee or warranty period and are cost-effective. It will assist you to spot the most reliable one.

Bengaluru is the Silicon Valley of India. It has witnessed IT innovation like no other city. The conditions are favorable for startups and allow many businesses to boom. And every business is looking for quick operations and communications. Everything is digital here and so is telephony. IP Phones enable smooth communication over the internet.
With multiple IP phones accessible in the contemporary market, selecting the perfect one that complements all your business demands can be a strenuous job. Selecting the correct IP phones is more about learning your business requirements and matching the phones to those demands. Your choice must depend on the needs of your workers that meet the business goals.

Here are some of the considerations which must be taken into account while buying IP phones in Bengaluru or anywhere else.

Knowing who will use the IP phones
Each user has distinct demands which will differ as per a job role, and you should consider this need. For instance, officers will prefer classy designs and modern technology, while workers will require enriched user amiable IP phones. Another aspect to take into account is whether your employees require Desktop IP or not.

Features
Most business owners will search for core standard VoIP phone elements including call transfer, waiting, and three-path conferencing. It is advisable to look for equipment that has grand backlit displays for enhanced readability, instinctive menus, spread module affinity, and speakerphones.

Present Phone System
There are various aspects to contemplate when it comes to setting up IP Phones including configuration, placement, and CTI functionality to back Audio codecs. You need to discuss this with your present providers and stay away from trudging with an untenable and inappropriate IP phone.

Present regular incoming calls
This is an important factor to consider because IP phones can back many line appearances indicating that one phone can have a line with another line. Therefore, offering the users the option to attend calls from the proposed peer extension, see the status details of the phone line, and also call from their extension which seems to have commenced from another extension. You need to select your phones appropriately if you want to wish to obtain the maximum advantages.

Whether your IP phone requires routing potentialities
If your office has one Ethernet connection on each desk then you will require to assure that your IP phones are armed with double ethernet ports as they will need to share one ethernet connection with the desktop. Whereas if your workplace has an independent Voice Lan, then it is advisable to opt for a single ethernet port.

How frequently the phone is utilized
If your employees have to use phones throughout the day on the regular basis, then you have to provide them with a fine-quality device as it will enrich both audio quality and user contentment and assure a compelling life cycle. If your employees do not use phones for a longer time, it is better to invest a little more for premium quality as it will give long-run results.

Your budget
Determining a budget is important as it will allow you to evaluate which features and operations are essential for you. Allocating an estimate will assist you to abate the chance of overspending.

All these aspects need to be taken into account to pick up the perfect IP phones. There are multiple distributors in Bengaluru who can cater to all your needs. Apart from these, other factors may arise throughout your decision-making process, which we can easily clarify to define what fits your demands.

If you manage a call center, you are aware of how crucial having the appropriate setup and tools is. The headset falls among one of the most crucial pieces of gear. But not all headsets are made equally. Some headsets work better in call centers than others. In the contemporary period, call center owners are opting for noise-canceling call center headphones. Selecting compelling noise-canceling headphones for your call center demands thorough research.

Numerous headphones are available in the market. Some are intended for usage in certain settings, while others are more all-purpose. It is crucial to take into account all the features you’ll use and those that will be most advantageous to your staff when selecting a noise-canceling headset for your call center.

The type of call center you have is the first factor to take into account. A headset with a background noise-canceling option is required if your call center is extremely noisy. Active noise cancellation is frequently used in these headsets, which typically involve two outputs, one for each ear to block the background noise.

A headset with lots of features might not be necessary if your call center is less noisy. In this situation, you have the option of selecting a headset that is more comfortable to wear and a microphone that is less likely to pick up the background noise.

Convenience

You need to ensure that your staff members can use their headsets comfortably for extended periods. Pick headsets with plush ear cushions and lightweight. Headsets with leatherette cushions are also available in the market.

Audio excellence

Another essential factor is the headset’s audio quality. You want your staff to be able to hear the caller undistorted and clearly. Understanding the client’s issue is very important for quick resolution and ultimately client satisfaction.

Battery life

You should think about the battery life if you use a wireless headset. While some headsets can operate continuously for up to 20 hours on a single charge, others may only function for a few hours.

Now that you are aware of the qualities to look for in a noise-canceling headset, you can start to cut down your options. To select the best noise-canceling call center headphones that are ideal for your requirements, compare them taking into account the qualities that are most important to you and your call centre.

If you are in search of the best noise-canceling call center headsets, you can choose Dasscom. Their items will allow you to get the best experience. Offered exclusively by Hubris Technologies, their brand Dasscom has become the bestseller in the headphone segment lately.

IP phone technology has revolutionized the way businesses communicate. The internet-based telephony system boosts efficiency and productivity at work as it accelerates communication between internal and external resources. The technology sends voice over the internet, in the form of small packets, just like emails lowering the overall cost of the communication function while adding to productivity. The tech further facilitates remote working and offers reliability and accessibility, making VoIP phones a preferred choice of businesses all over the world.

Advantages of IP phones:

Flexibility & Scalability

IP Phones eliminate the need for extensions and physical wires/lines saving a lot of expenses. The technology offers great flexibility and scalability as it works on the internet and can easily facilitate several numbers and extensions over one single computer.

Cost-effectiveness

Another reason why IP phones are a popular choice among businesses is their cost-effectiveness. Because the calls are transmitted over the internet, placing calls locally or globally is cheaper than analog phones. Whether you are into active sales or after-sales service, expenditure on calling is a significant consideration for every business.

Improved audio quality

Audio quality is of great importance as it defines the clarity of the message sent over the call. If the receiver is not able to receive the message, the essence of the communication is lost. With IP phones the data is transmitted over the internet in the form of small packets which is a safe, quick, and reliable process. The data packets are then again converted into audio at the receiver’s end. The audio quality is maintained and brings in the benefits of clear and smooth communication.

Wireless configuration:

IP phones are connected to the internet and hence the need for separate wiring like in the analog phone is eliminated. The benefit of a wireless telephony system is that it offers more mobility to the users.

Application Integration

VoIP phone extends great application integration features. Business owners can integrate several tools and software including directory, presence sharing, softphones, instant messaging, video calling, call forwarding/recording, and more.

Easy to upgrade:

IP technology is very easy to upgrade and use with any advancement. The system operates on an IP platform and the upgrades are easily provided by the supplier or easily available on the internet, free of cost.

Enhanced customer service and productivity

IP Phones have become one of the leading contributors to business productivity and enhanced customer service. This is because it has significantly improved the call quality, minimized call placing duration, and connected the internal and external stakeholders of a business seamlessly. The communication process has become extremely smooth and valuable.

If you want your business to have an efficient communication system, you must invest in quality VoIP phones. Remember that the communication aspect of your business is very sensitive and equally important. The more you streamline it, the better results you will get. Dasscom’s VoIP phones are your way to achieve flawless operations.