Call Center Headphones in Hyderabad
19 May
blogs

How to take care of call center headphones?

Wired or wireless headsets are considerably delicate pieces of the device that can crack easily as they are being utilized on a regular basis. Thus when you are considering buying call center headphones in Hyderabad or any other place, you need to be aware of the procedure for taking care of the headsets.

Below are certain suggestions to avoid extreme damage to the headsets:
* Clean your headsets daily. Headsets generally get very soiled, so you need to tenderly clean the sweat, and grime off your headphones regularly. If that grime goes through the outer casing of the product, it can hamper the activity of the headset. You can sterilize them only with a damp cloth or wipes without alcohol.

* If you are using wired headsets, then you need to take care of the wires. The cord should not be pulled to remove it from the device. You should only remove the equipment precisely from the adapter, otherwise, the wire might get detached from the adapter and the interior cords will wear away. While using the wire must not be bent, which is sometimes done unintentionally and habitually. You must refrain from surrounding wires around the headset while storing it as it will impair the wire and can make the plastic covering around the cords degrade with time.

* A cordless headset must not be dropped from a desk. Most of the headsets have delicate and tiny interior contents that can break out, destroying the whole product.

* You need to change components every 5 to 6 months. The plastic voice tubes, ear cushions, ear gels, and foam mic screens should be replaced regularly. This will prevent the transmission of germs. If your foam is dry, soiled, or crumbled, then it has to be changed. With time, voice tubes can get ruined, so it is recommended to change them every 8 to 12 months. These tubes can also get blocked, which causes harm to the communication volume.

* It is advisable not to use headsets in excessive temperatures. The structure of the headsets will get modified if it gets direct sunlight and stays at +100 degrees F. Again the battery life will get curtailed in excessively cold temperatures. Thus both extremities will have a negative impact on the function of the headsets. You need to keep the headphones away from moisture. If your headphones get exposed to sweat, they may short out some of the electrical elements of the headphones. Cordless headsets are specifically susceptible to this issue.

* It is better to keep your headphone on a hook, or in a drawer. You must store your headphone in the same location and keep the wire-free of interference to abate wear and tear.

While using call center headphones in Hyderabad offices or anywhere else, you must abide by the stated measures to take care of your headphones. Your headphones should operate properly as they accelerate the communication procedures of the agents.

Why you should choose PRI Gateway for your business?
19 May
blogs

Picking up the perfect Noise Cancelling Call Center Headphones

If you manage a call center, you are aware of how crucial having the appropriate setup and tools is. The headset falls among one of the most crucial pieces of gear. But not all headsets are made equally. Some headsets work better in call centers than others. In the contemporary period, call center owners are opting for noise-canceling call center headphones. Selecting compelling noise-canceling headphones for your call center demands thorough research.

Numerous headphones are available in the market. Some are intended for usage in certain settings, while others are more all-purpose. It is crucial to take into account all the features you’ll use and those that will be most advantageous to your staff when selecting a noise-canceling headset for your call center.

The type of call center you have is the first factor to take into account. A headset with a background noise-canceling option is required if your call center is extremely noisy. Active noise cancellation is frequently used in these headsets, which typically involve two outputs, one for each ear to block the background noise.

A headset with lots of features might not be necessary if your call center is less noisy. In this situation, you have the option of selecting a headset that is more comfortable to wear and a microphone that is less likely to pick up the background noise.

Convenience

You need to ensure that your staff members can use their headsets comfortably for extended periods. Pick headsets with plush ear cushions and lightweight. Headsets with leatherette cushions are also available in the market.

Audio excellence

Another essential factor is the headset’s audio quality. You want your staff to be able to hear the caller undistorted and clearly. Understanding the client’s issue is very important for quick resolution and ultimately client satisfaction.

Battery life

You should think about the battery life if you use a wireless headset. While some headsets can operate continuously for up to 20 hours on a single charge, others may only function for a few hours.

Now that you are aware of the qualities to look for in a noise-canceling headset, you can start to cut down your options. To select the best noise-canceling call center headphones that are ideal for your requirements, compare them taking into account the qualities that are most important to you and your call centre.

If you are in search of the best noise-canceling call center headsets, you can choose Dasscom. Their items will allow you to get the best experience. Offered exclusively by Hubris Technologies, their brand Dasscom has become the bestseller in the headphone segment lately.

Pri Gateway
19 May
blogs

Why you should choose PRI Gateway for your business?

To create the ideal communication system for your organization, selecting a phone system is essential. Thanks to technological improvements, organizations can pick from a wide variety of the latest, cost-effective and efficient IP-based solutions. But most of the existing systems are analog. This issue can be resolved with the help of the PRI Gateway which converts an analog signal to an IP signal.

A lot of small, medium, and large enterprises with existing systems have PRI lines. As a business owner if you wish to move to IP based communication then revamping the whole system is not required. With the help of PRI Gateways, you can easily adapt to IP systems.

Characteristics of the PRI network

It is essential to be familiar with these communication systems’ features before trying to comprehend how they operate. A PRI system’s salient characteristics are:

To bridge the provider and the user, lines are comprised of two pairs of copper wires.
With one telephone line, 32 B channels are possible. And doing so makes it possible for enterprises to use many telephone numbers and extensions over a single connection.
64 kbps of data can be transmitted across each channel.
It may operate with an IP PBX system as well as connect two PBX systems, or private branch exchange arrangements.

Benefits of using PRI

A PRI Gateway has several advantages for enterprises. The goals you have for your corporate communication system will determine whether or not you require this system. Let’s examine how PRI systems improve commercial communication:

Extensions and DID numbers

Direct internal dialing (DID) or direct numbers implies that callers from outside the area code can use this number to speak with a contact directly. Similar to numbers, extensions allow callers to directly reach a certain person or department by adding a second code to the number.

You do not require additional lines for every number or extension when using PRI, SIP trunking, or virtual phone systems. Almost 32 conversations can be carried out concurrently on a single line with PRI. This means that the system can support up to 32 users at the same time.

IP Phone in Delhi
19 May
blogs

Key considerations when buying an IP Phone in Delhi

IP Phones are an asset to businesses that contribute largely to their productivity. Making communication flawless, these devices connect remote teams and eliminate any chance of slow or missed communication. Moreover, the scalability, flexibility, portability, and cost-effectiveness that IP phone offers, leapfrog traditional mobile phones in several ways.

Choosing the right IP phone is the key to making the best of this modern device. Because Delhi is the manufacturer’s capital, the best IP Phones providers can be found here. But, what should you look for when buying an IP phone in Delhi for your business?

Audio quality:

Noise cancellation is crucial for effective business communication in all environments. The IP Phone must offer premium audio quality ensuring the message is sent clearly to the recipient. Acoustic echo and background noise cancellation must be a core feature of the IP Phone to bring finesse to your communication.

Lines requirements:

A basic feature of IP phones that you must check is available lines which indicate how many calls the user of the phone will be able to handle at one time. This number depends on the job profile of the users. For example, a regular employee would need a maximum of 2 or 3 lines whereas a receptionist or a BPO rep would need more than 5 lines.

Product configuration:

A variety of products are available in Delhi and one must choose according to the need and features offered. Wireless, LED screens, various function screens, and compatibility with open application platforms, are a few key configurations that will help you select the most suitable IP phone for your offices in Delhi.

Quality:

You must focus on the quality of components and build. The hardware finesse and the quality of the internal parts of the machine directly indicate the longevity of the IP phone. It must be able to withstand different environmental conditions as well as offer high-use portability.

Price:

Price is an important consideration. Factor the cost of repairs and maintenance when fixing a budget. Also, check and compare different IP phones to buy the best product at the right price.

After-sales service

The last but very important consideration is the after-sales service offered by the manufacturer or distributor. The manufacturer’s commitment to after-sales support is essential to ensure the best returns from your investment.

Your quest for the best IP phone in Delhi would bring you the best results when you consider the above-mentioned points when making the purchase. VoIP technology is the best way to hold secure, uninterrupted, and swift business communication. With the right IP phone, you can seamlessly establish your communication network and connect with your internal and external stakeholders anytime, anywhere.

Why do businesses prefer VoIP phones?
19 May
blogs

Why do businesses prefer VoIP phones?

IP phone technology has revolutionized the way businesses communicate. The internet-based telephony system boosts efficiency and productivity at work as it accelerates communication between internal and external resources. The technology sends voice over the internet, in the form of small packets, just like emails lowering the overall cost of the communication function while adding to productivity. The tech further facilitates remote working and offers reliability and accessibility, making VoIP phones a preferred choice of businesses all over the world.

Advantages of IP phones:

Flexibility & Scalability

IP Phones eliminate the need for extensions and physical wires/lines saving a lot of expenses. The technology offers great flexibility and scalability as it works on the internet and can easily facilitate several numbers and extensions over one single computer.

Cost-effectiveness

Another reason why IP phones are a popular choice among businesses is their cost-effectiveness. Because the calls are transmitted over the internet, placing calls locally or globally is cheaper than analog phones. Whether you are into active sales or after-sales service, expenditure on calling is a significant consideration for every business.

Improved audio quality

Audio quality is of great importance as it defines the clarity of the message sent over the call. If the receiver is not able to receive the message, the essence of the communication is lost. With IP phones the data is transmitted over the internet in the form of small packets which is a safe, quick, and reliable process. The data packets are then again converted into audio at the receiver’s end. The audio quality is maintained and brings in the benefits of clear and smooth communication.

Wireless configuration:

IP phones are connected to the internet and hence the need for separate wiring like in the analog phone is eliminated. The benefit of a wireless telephony system is that it offers more mobility to the users.

Application Integration

VoIP phone extends great application integration features. Business owners can integrate several tools and software including directory, presence sharing, softphones, instant messaging, video calling, call forwarding/recording, and more.

Easy to upgrade:

IP technology is very easy to upgrade and use with any advancement. The system operates on an IP platform and the upgrades are easily provided by the supplier or easily available on the internet, free of cost.

Enhanced customer service and productivity

IP Phones have become one of the leading contributors to business productivity and enhanced customer service. This is because it has significantly improved the call quality, minimized call placing duration, and connected the internal and external stakeholders of a business seamlessly. The communication process has become extremely smooth and valuable.

If you want your business to have an efficient communication system, you must invest in quality VoIP phones. Remember that the communication aspect of your business is very sensitive and equally important. The more you streamline it, the better results you will get. Dasscom’s VoIP phones are your way to achieve flawless operations.